Case Study: Developing Skills through the ‘Customer Care and Quality Management’ Course
This course was developed in line with Government Policy ‘to put people first’ and at the request of the Ministry of Civil Service and Administrative Reforms. It was meant for continuous professional development of public officers in customer service excellence through Open Distance Learning (ODL) and was guided by the South African ‘Batho Pele Principles’.
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Quality Education to Underprivileged through Change Management in Open Distance Learning(ODL) within Dual Mode University: A Story of School of Open Learning (SOL), University of Delhi (DU) Pokhriyal, H C (2013-11)SOL was established in 1962 as India’s first effective ODL initiative to impart inclusive and cost effective quality higher education within a dual mode institutional framework of Delhi University. The paper, as SOL’s case ...
Capacity Development Through Open And Distance Learning: A Case Study Of National Open University Of Nigeria’s Environmental Science And Resource Management Programme Medupin, Cecilia (2013-11)This study revealed how environmental education was communicated to a variety of people through Open and Distance Learning (ODL through the programme environmental science and resource management offered at the degree level ...
Quality Assurance Issues in Work Integrated Learning through Open and Distance Education in Nigeria Awonuga, Olukayode O (2010-11)The trend at which distance education is moving these days has become increasingly noticeable in leaps and bounds. This is very much evident from the increasing enrolment in open and distance learning (ODL) institutions ...
Opportunities and Challenges of Higher Education through ODL: A Study on the MBA programs of Bangladesh Open University Raihan, Mohammad Z; Kamal, Mostafa A (2013-11)With the rapid changes in the global economic environment, every firm or business enterprise is facing competitiveness from the local and global rivals. To cope with the local and global changes and competitiveness, the ...
A Minimalist, Reusable Design for an Online Portal to Manage a Catalog of Courses Offered by an Institution: A Case Study of COL Virtual Event Environment Portal Mula, Ravi; Cheng, Ricky (Commonwealth of Learning (COL), 2019-09)Online courses are increasingly becoming a way to deliver the content as they scale to a large number of users. Courses related to many subjects are being offered by universities as well as institutions. With the number ...