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Business Model for an Inclusive, Innovative and High-Quality Open-and-Flexible Education: Proposing a Conceptual Framework

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Abstract
It has not been common practice to have a business model for public services, including education. This could be driven by the fact that the business model is essentially associated with 'making money' and therefore considered irrelevant for essential public services because of their 'public good' component. However, with growing choices for delivery of a public service such as education and multiple fiscal challenges that governments face across continents, makes it imperative for governments to have a 'business model' that acts as evidence to guide the policy choices. Nevertheless, it is also important that such business models for education are guided by commitments of inclusiveness and protection of rights and ensure that rigour and quality are not compromised. This paper presents a principles-based conceptual framework for such a business model, especially taking the open-and-flexible-approach based education as an illustration. The paper includes examples and pathways to guide the use of this framework for undertaking exercises of estimating costs and generating revenue in a real-world situation, suggesting the use of thresholds for ensuring equity, quality, inclusion and participation. The paper also deliberates upon the dilemmas that a business model for public education would face, and the possible pathways to resolve those dilemmas using this framework. PCF11 Sub-Theme: Changing Mindsets for Inclusive Open Education Paper ID: 3411
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Pan-Commonwealth
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2025-09
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Commonwealth of Learning (COL)
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