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Institutional Learner Support Services Manual
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Abstract
The Learning Support Services Manual offers comprehensive guidelines for managing learner support in Open and Distance Learning (ODL) institutions. It covers planning, implementation, and provision of support through various subsystems to aid learners in their academic journey. The manual emphasizes three essential elements: learner support services, technologies facilitating support, and support facilities/resources. It advocates for continuous support across key stages of the learner journey, including enrolment, orientation, course delivery, guidance, and graduation. By drawing on research and best practices, it proposes diverse support services aimed at enhancing learning outcomes and addressing learners' diverse needs. Additionally, it includes self-assessment tasks for staff to identify gaps and improve support provision.
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Pan-Commonwealth
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Adobe PDF, 1.16 MB
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Date
2024-05
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Commonwealth of Learning (COL)