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Dynamics in Student Support Services for Open School Learners at Bangladesh Open University
Abstract
This qualitative study explores the dynamics of Students' Support Services (SSS) for Open School learners at Bangladesh Open University (BOU). Drawing insights from 32 in-depth interviews conducted at various study centers, the research investigates key dimensions of support services vital for enhancing learners' academic experiences. The study focuses on four critical pillars: academic, administrative, technological, and social support, further divided into eight thematic areas. A two-point scale—satisfied and dissatisfied—was used in the instrument, supplemented by written explanations of the causes of satisfaction and dissatisfaction. The responses were carefully analyzed thematically. The findings reveal weaknesses in career advising and the integration of online learning management systems (LMS), while the use of technology in administrative services, including admission and registration, was rated as satisfactory. However, dissatisfaction persists in resolving examination-related queries and grievance redressal mechanisms. Learner engagement, encompassing student feedback, peer mentoring, and social media interaction, was also deemed satisfactory. Notably, counseling services for career development and personal growth, as well as financial aid schemes such as scholarships and micro-loans, were found to be completely absent. These gaps highlight areas requiring urgent attention to enhance learner support systems and ensure a holistic educational experience. The study proposes a comprehensive framework aimed at strengthening SSS at BOU through improved service delivery, enhanced communication, and a learner-centered approach, ensuring equitable and sustainable support for diverse learner populations.
PCF11 Sub-Theme: Sustaining Communities of Learning and Practice in Innovative Open Education
Paper ID: 1531
Country
Bangladesh
Region
Asia
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Adobe PDF, 287.05 KB
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Date
2025-09
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Publisher
Commonwealth of Learning (COL)