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Training of Practitioners on Integrated Learner Support Service in an ODeL Environment: Experiences and Prospects from Two Teacher Training Colleges in the Caribbean
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Abstract
Integrated learner support services play a crucial role in enhancing the educational experience and outcome for students, particularly in Open Distance and eLearning environments. As educational landscapes evolve, the need for cohesive support systems that address the academic, emotional and social needs become increasingly vital. However, while many practitioners understand learner support principles, they lack the necessary skills for effective ODeL implementation. It is against this backdrop that Commonwealth of Learning developed an online course focused on integrated learner support services for faculty and administrators in post-secondary institutions. The course was delivered to about 50 participants from two Caribbean Teacher Education colleges. Pre- and postcourse surveys assessed trainee expectations and satisfaction, respectively. Results indicated significant improvements in understanding effective learner support, validating the course's objectives and enhancing practical application. Participant feedback underscored the course's relevance and utility in their roles supporting distance and online learners. It also demonstrated the necessity for ongoing professional development in learner support. Nonetheless, challenges also arose including varying participant knowledge levels and unequal technology access, requiring adaptive teaching methods for full engagement. Competing responsibilities also impeded some participants from adequate involvement in the course. Overall, the study provided insights into effectiveness of integrated learner support.
PCF11 Plus: Beyond the Forum
Sub-Theme: Gender, technology and innovation in open education
Paper ID: 6395
Country
St Vincent and The Grenadines, Guyana
Region
Caribbean and Americas
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Date
2025-09
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Commonwealth of Learning (COL)