Presented by Paul West at the 3rd Quality Congress, Dubai, Middle East, 7 April 2009. // Ladies and gentlemen, thank you for taking time to listen to this presentation about the 32 small states of the Commonwealth. My colleagues and I have contributed toward this paper and we hope you will find it useful. // Relating to the title of this session, can we really say “Best Practice” or should we rather say “Good Practice”. When working in “the real world”, maybe we need to focus much more on “What Worked”. By that I mean what worked under a particular set of conditions, at a time, and it is not even something that we can be sure will always work under other circumstances! I will highlight a number of lessons we have learned, and you may find these useful, but with differing circumstances around the world and within countries, what might work in one situation, may not be appropriate in another setting. Where you see the “That worked!” symbol in the lower right hand corner of the slide, you can take it that something here seemed to work out well. Maybe one day we will even call it a best practice!