Learners' Perception on the Quality of Learners' Support Services for Improved Academic Performance

Abstract

PCF10 Sub-theme: Building Resilience // Most dual mode institutions are faced with issues of quality characteristics when dealing with Learners' Support Services (LSS). Hence, this study investigated learners' perception on the quality of LSS in an Open and Distance Learning Institute, Southwest, Nigeria. Four research questions and one hypotheses guided this study. Descriptive research design was adopted for this research. The population for this study was 16,821 learners of the Institute. Simple random sampling technique was used to randomize 250 learners based on their years of study. A validated structured questionnaire was used as the instrument for data collection which was physically administered and retrieved from the learners. The research questions were tested using mean and standard deviation. A mean criterion of 2.50 and above was accepted while a mean below 2.50 criterion was rejected. The study revealed that learners rated learners’ support services very low in providing cognitive, affective and systemic support. Also, the LSS provided is not adequate and not readily available for their academic needs and so they rarely utilize the LSS. The study recommends that relevant and easily accessible library services should be made available to the learners. Support services should be made flexible for learners to utilize at their convenience. // Paper ID 5666