Case Study: Developing Skills through the ‘Customer Care and Quality Management’ Course
Case Study: Developing Skills through the ‘Customer Care and Quality Management’ Course
| dc.contributor.author | Jheengut, Isswar | |
| dc.coverage.placeName | Mauritius | en_US |
| dc.coverage.spatial | Africa | en_US |
| dc.date.accessioned | 2016-03-08T03:40:28Z | |
| dc.date.available | 2016-03-08T03:40:28Z | |
| dc.date.issued | 2010-11 | |
| dc.description.abstract | This course was developed in line with Government Policy ‘to put people first’ and at the request of the Ministry of Civil Service and Administrative Reforms. It was meant for continuous professional development of public officers in customer service excellence through Open Distance Learning (ODL) and was guided by the South African ‘Batho Pele Principles’. | en_US |
| dc.identifier.uri | http://hdl.handle.net/11599/2067 | |
| dc.language.iso | en | en_US |
| dc.subject | Skills Development | en_US |
| dc.subject | Open and Distance Learning (ODL) | en_US |
| dc.title | Case Study: Developing Skills through the ‘Customer Care and Quality Management’ Course | en_US |
| dc.type | Working Paper | en_US |
