PCF2 // Consensus exists that the success and quality of open learning is highly dependant on a variety of factors such as the appropriateness of the learning materials, the way in which facilitators are prepared for their task and whether learners are familiarized with what is expected from them in such a delivery mode. In the South African context open learning is complicated by factors such as the underpreparedness of students to participate in higher education, language barriers, the need to be in regular contact with facilitators, etc. // This paper will focus on the experiences of one of the Co-ordinators in the Career Preparation Programme and will illustrate how the Facilitators' skills, knowledge, and attitudes are enhanced and how the learners are assisted through certain interventions to ensure success. //