Examining the Success Factors of Online Student Support System at AIOU

Abstract

Online student support system has an important central role in open and distance learning (ODL) environment where students are geographically away from teachers and institute. Allama Iqbal Open University (AIOU) is the first Distance Education University in South Asia which provides education to around 1.3 million students annually. To provide administrative and educational support to these large numbers of students an online support system is developed using latest ICT programming tools. In this paper, success factors of this online support system are examined using an Information System (IS) success model. The survey was carried out involving non-probability sampling of 173 students. This success model covers the constructs like information quality, system quality, service quality, perceived usefulness, intention to use and user satisfaction. Survey result shows that majority students are satisfied with this online support system in terms of technical standard and functionality but they are less satisfied in terms of information or response provided to them against their raised queries. // Paper ID 131