iNOUN Chatbot: Providing Support and Microlearning with a Web Based Conversational Smart Assistant

Abstract

PCF10 Sub-theme: Promoting Equity and Inclusion // Innovative solutions based on Artificial Intelligence (AI) are transforming modern society. The goal of AI is to create computers or machines that imitate human abilities as closely as possible. Conversational interfaces, or chatbots, are considered a revolutionary step towards the next generation of digital experiences. Few studies, however, have examined how these tools can be used to increase access to education and content-driven support. This study describes and demonstrates an intelligent support personal bot that responds to simple questions on information on the university website. Furthermore, the chatbot can provide learners with small chunks of learning material via voice and text input. The iNOUN chatbot uses Drupal's content management system to serve content, Google's Dialog flow NLU tools to process text and voice input, and a chatbot interface to interact with users. The web-based system powered by Artificial Intelligence will offer personalized support to learners as well as serve as a teaching assistant capable of presenting small chunks of content to learners. As a result, equity, inclusion, and lifelong learning are likely to be promoted. // Paper ID 8217