Padhi, Nayantara2022-11-242022-11-242004-07http://hdl.handle.net/11599/4767PCF3 // Realising the importance of quality of products/services in every sector including education, a sincere effort has been made in this article by the author to develop a model for obtaining ISO 9000:2000 certification for course material development in an open and distance learning university in India. This is a tentative model hence cannot be generalised.enhttps://creativecommons.org/licenses/by-sa/4.0/Working Paper