2015-09-222015-09-222015-11http://hdl.handle.net/11599/1675The University of the South Pacific (USP) requested the Commonwealth of Learning (COL) to lead an international panel to review the efficiency and effectiveness of its flexible learning (FL) education programmes. The panel was invited to review the overall strategic direction and operational effectiveness of FL at USP, the FL programmes and courses, the structures that support FL and the development and delivery of FL and to recommend steps that would deliver the university’s strategy and aspiration to be “internationally recognized as the region’s knowledge hub, and as one of the world’s leading universities in flexible and technology supported learning” (Strategic Plan 2013–2018, p. 20). The review of the Centre for Flexible Learning (CFL) was initiated by USP rather than by an external assessment or accreditation agency, demonstrating the leadership’s commitment to promoting transparency, engagement and an “ethos of continuous improvement” (Strategic Plan 2013–2018, p. 5). The panel was tasked with assessing strengths and gaps in existing practices and processes related to the coherence of the FL strategy and with providing the Vice Chancellor and the senior management team (SMT) with recommendations, commendations and affirmations of progress that can contribute to USP’s further development.enFlexible LearningQuality AssuranceReport