Case Study: Developing Skills through the ‘Customer Care and Quality Management’ Course
Case Study: Developing Skills through the ‘Customer Care and Quality Management’ Course

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Date
2010-11
Authors
Jheengut, Isswar
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Abstract
This course was developed in line with Government Policy ‘to put people first’ and at the
request of the Ministry of Civil Service and Administrative Reforms. It was meant for
continuous professional development of public officers in customer service excellence
through Open Distance Learning (ODL) and was guided by the South African ‘Batho
Pele Principles’.
Description
Subject
Skills Development,
Open and Distance Learning (ODL)
Country
Mauritius
Region
Africa