Case Study: Developing Skills through the ‘Customer Care and Quality Management’ Course

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Date
2010-11
Authors
Jheengut, Isswar
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Abstract

This course was developed in line with Government Policy ‘to put people first’ and at the request of the Ministry of Civil Service and Administrative Reforms. It was meant for continuous professional development of public officers in customer service excellence through Open Distance Learning (ODL) and was guided by the South African ‘Batho Pele Principles’.

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Subject
Skills Development,Open and Distance Learning (ODL)
Country
Mauritius
Region
Africa
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