Case Study: Developing Skills through the ‘Customer Care and Quality Management’ Course
Citations
Altmetric:
Abstract
This course was developed in line with Government Policy ‘to put people first’ and at the
request of the Ministry of Civil Service and Administrative Reforms. It was meant for
continuous professional development of public officers in customer service excellence
through Open Distance Learning (ODL) and was guided by the South African ‘Batho
Pele Principles’.
Country
Mauritius
Region
Africa
DOI
URI
Rights
Collections
Link
Date
2010-11