PCF10 Sub-theme: Building Resilience [POSTER] // The poster will give an overview of the quality-assurance steps undertaken in the design and development of a certificate programme entitled Online Teaching for Educators offered by the Institute of Distance Education of the University of Eswatini (Eswatini, Southern Africa). The focus is on capacity and resilience building as the Covid-19 pandemic made it clear that staff members in various education sectors were struggling to make the transition from face-to-face and blended learning to fully online learning. I will discuss the steps undertaken to continue developing teaching staff’s knowledge, skills and attitudes while facing adversity. A detailed list with possible advantages and disadvantages of those steps and actions will show that what has worked best is a combination of online activities (courses, webinars, meetings) together with small face-to-face interactions for some participants. The paper concludes by proposing a model for continued staff development (based in part on work done by Ceesay, 2021 and Mino, 2020). While the staff development activities discussed here are firmly rooted in a Swazi context, the lessons learned are useful to universities and other organisations beyond the borders of Eswatini, beyond the region too. // Paper ID 1624